Meet Our Staff Members
Naidene Rios, Senior Underwriter at Guahan Insurance Services, born and raised on Guam started her employment with Guahan Insurance Services just a year after their opening in back in 2013 with less than a handful of employees.
Her experience in the insurance industry, licensed in Property & Casualty is just shy of 8 years. Her hobbies include scrapbooking and cooking for her family of 5.
What is your primary focus with your customers?
Our primary focus are the needs of our customers and their satisfaction to develop and sustain their trust & loyalty. Without our customers we are not a company.
How do you ensure customer satisfaction?
First, we must understand what their needs are in terms of insurance when they walk into our doors and in return we make sure they understand their coverage before they leave. By doing so, they are at ease and can turn to us in their time of need, especially after a personal crises or catastrophe.
Personal Lines Manager
Eden Danila was born in Pampanga, Philippines. She has lived most of her life on Guam and lives in the village of Yigo. Eden has been married for 20 years and has three children. She enjoys spending time with her family at the beach and dining out. Danila is an active member of her church community.
Danila started her career in retail sales when she first arrived on Guam. Later, she found a job in the insurance business which she has enjoyed and grown with. She brings almost 20 years of experience of personal insurance and underwriting to Guåhan Insurance Services, Inc. where she serves as personal lines account manager. Danila came aboard the GIS team in early 2017. She previously worked as a personal lines underwriter for Nanbo’s Insurance. Her expertise lies in automobile coverages. Danila holds a Guam Property & Casualty Insurance license.
Danila works to create customized insurance proposals for the company’s personal insurance clientele. Her primary emphasis is to offer the best customer service, retaining her clients and bringing new clients on board. She and the personal insurance team ensure a detailed and personalized approach to clients, building a thorough understanding of their needs and to assist the client at customizing a plan based on their needs. Danila feels that by proposing competitive rates and upholding great service ensures customer satisfaction. Her underwriting focus enables her to communicate effectively with the company’s carrier partners for a most efficient and satisfactory experience through all points of contact.
Remaining focused on providing quality service at all times, Danila’s greatest strengths are accuracy and attention to detail. She is dedicated to meeting the needs of all clients and helping them obtain peace of mind. It is most important to her that her clients feel valued with the level of service she provides.
She is grateful to be part of GIS and gain the extensive experience in both the agency and carrier side of the business.
Ma. Luisa Peralta
Luisa Peralta was in the banking industry for the last 10 years and joined the Guåhan Insurance Services Inc. team in 2017. Peralta is a customer service representative with a strong commitment to build customer loyalty by effectively handling multiple client requests and concerns with courtesy and in a positive manner.
Shyla Jo Santiago
Customer Service Representative
Shyla Jo Santiago has been in the insurance industry for two and a half years starting as a Customer Service Representative which she enjoyed very much and about a month ago she started training in Commercial Lines. She is a mother of two healthy active children who keep her occupied when she’s not at work. Her hobbies include playing softball and spending time with family.
Marie Johnson Gallo
Customer Service Representative
Marie J. Gallo is part of the Guåhan Insurance Services, Inc. Customer Service Team. Her part as a customer service representative is to assist and provide the best customer service and most affordable rates for Personal Auto Lines. Gallo enjoys the insurance industry and strives to serve and protect her customers and satisfy their auto insurance needs. Gallo also holds a Guam Property & Casualties Insurance License.